Frequently asked questions
How long will my order take?
Every piece is made by hand after your order is confirmed. Once it is ready, we pack it carefully and send it by courier. The delivery estimate for your address is shown at checkout, and you will receive tracking details by email when your order is dispatched.
Can I return or exchange my order?
We are sorry, but we are not able to accept returns or exchanges or offer refunds. (You can still cancel within 6 hours of ordering; see below.) Each Chrixlin piece is made specially for you once your order is confirmed. We don't sell from ready-made stock, and a handmade candle or Jesmonite piece cannot be resold once it has left our studio. We hope you understand, and we are always happy to help you choose the right piece before you order. Just write to us at order@chrixlin.com.
What if my order arrives damaged?
We pack every piece with great care, but if your order arrives damaged, or you receive a different item, please email order@chrixlin.com within 24 hours of delivery with your order number and photos of the item and its packaging (an unboxing video helps too). We will look into it straight away and arrange a replacement piece for you.
Can I cancel my order?
Yes, within 6 hours of placing it. Email order@chrixlin.com with your order number and we will cancel it and return the full amount to your original payment method. After 6 hours we will already have started making your piece especially for you, so the order can no longer be cancelled.
Can I change my order after placing it?
Please write to order@chrixlin.com as soon as possible with your order number. Because we start making your piece soon after your order is confirmed, we can only make changes within those first 6 hours.
Will my candle look exactly like the photo?
Your piece is made to the same design, by hand. Small differences in colour, glaze drips, swirls and texture are part of what makes handmade pieces special, so no two are exactly alike.
Are the dessert candles edible?
No. They are made to look like desserts, but they are candles. Please never eat or taste them, and keep them away from children and pets.
How should I burn my candle safely?
Never leave it unattended. Place it on a heat-resistant surface away from draughts and anything flammable, trim the wick to about 5 mm before lighting, and burn for no more than 3–4 hours at a time.
How do I look after Jesmonite pieces?
Wipe gently with a soft, slightly damp cloth. Jesmonite pieces are decorative and not dishwasher safe.
How can I pay?
We accept secure online payments: UPI, debit and credit cards, net banking and wallets. We do not offer cash on delivery. A GST tax invoice is emailed to you as soon as your payment is confirmed.
Do you ship across India?
Yes. We deliver across India with trusted courier partners. You can see the delivery charge for your address at checkout.
Can I order a candle as a gift?
Of course. Enter the recipient's address at checkout. If you would like a note included, write to us with your order number.
How do I contact you?
Email us at order@chrixlin.com. Please include your order number if your question is about an order.
Last updated 9 October 2026